Account & applicationSign-in, password reset and application status
Jaranova Driver Support
Help for drivers, from application to payout.
Find answers for driver onboarding, account access, routes, proof of delivery, earnings and payouts. If you still need help, our operations team can take it from there.
MOBILE APPGet the Jaranova Driver app
Use the mobile app for routes, delivery proof, alerts, earnings and payouts.
Routes & deliveriesAssignments, stops, photos and signatures
Earnings & payoutsBalances, payout requests and Stripe setup
COMMON QUESTIONS
Driver app help
I can't sign in to the Driver app+
Use Forgot password on the sign-in screen to reset your password. If your application has not yet been approved, use Check application status instead of signing in.
How do I apply to become a Jaranova driver?+
Open Jaranova Driver and choose Apply to drive. Complete the application, upload the requested licence and insurance documents, and submit it for review.
Where can I check my driver application?+
Choose Check application status on the welcome screen. You can review whether your application is submitted, under review, needs action, or has been approved.
I don't see a route or delivery assignment+
Only routes assigned to your driver account appear in the app. Make sure you are signed in to the correct account and check Alerts for assignment or route updates.
How do delivery photos and signatures work?+
At the delivery stop, follow the Complete delivery workflow. When required, capture a delivery photo and recipient signature before completing the stop.
How do driver payouts work?+
Open Earnings to view available earnings and payout activity. You can manage your payout method and request an eligible payout. Stripe payouts require a completed Stripe Connect setup.
My payout is pending or declined+
Check Earnings and Alerts for the latest status. A payout can remain pending while it is being reviewed or processed. If a request is declined, contact Jaranova Driver Support with the date and amount.
The app is not receiving notifications+
Confirm notifications are enabled for Jaranova Driver in your phone settings. Keep your app updated and sign in again if notifications stop after changing devices.