Request deletion of your Jaranova Merchant account.
JaraNova Technology Inc. provides this page for Jaranova Merchant users, including users who cannot currently sign in.
How to request account deletion
- Email info@jaranova.com with the subject “Jaranova Merchant account deletion request”.
- Send the request from your registered account email when possible. Include your name, business or store name, and the email associated with the account.
- Tell us that you want your Merchant account and associated personal data deleted. Do not send passwords, payment-card details or identity documents by email.
If you cannot use the registered email, explain this in your request. Jaranova will contact you to verify account ownership or your authority to act for the business before processing deletion. This page does not require sign-in.
Data we delete or de-identify
Once a request is verified, we delete or de-identify personal account information that is no longer needed. This may include the Merchant user profile, application contact details, device notification tokens, and personal information linked to pickup locations, support messages or delivery records, subject to the retention requirements below.
Data that may be retained, and for how long
Limited delivery, billing, tax, accounting, safety, fraud-prevention, dispute and legal records may need to be retained for the applicable legal retention period or until the relevant obligation or dispute is resolved. The period depends on the record and applicable law. We will explain any retained categories and the applicable period or retention criteria when responding to your verified request. Retained records are restricted and, where possible, minimized or separated from active account access.
Deleting one user's account does not authorize deletion of another person's account or records belonging to a business you do not control. Outstanding delivery or billing obligations must be handled as part of the verified request; requesting deletion does not cancel them automatically.
Request deletion of particular data
You may also email info@jaranova.com to request access, correction or deletion of particular personal data without deleting your account. Identify the information in your request; the same verification and retention requirements apply.
Privacy and support
See the Jaranova Privacy Policy for how we use personal information. You can also contact Jaranova Support for help with a request.